CANCELLATION & RETURNS
Cancellation and Returns
We offer refunds if the merchandise:
- If returned within 30 days of order delivery
- Was not purchased with sale price
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- The plastic poly bag are not ripped and item has been used
If all of these conditions are met, please use the following instructions when requesting return product:
- Contact firstname.lastname@example.org to request authorisation number. Please explain reason for return, request a credit note or refund, and reference your order number. If you are claiming a faulty item, please include photos supporting your claim.
- Once return has been authorised, you will be issued a return number. Please return product in original packaging along with a copy of your proof or purchase and return within 30 days of receiving your order.
- Packages received after this period will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
- Once we receive returned goods and they prove to be in original condition, with packaging and documentation, we will process the refund. Please note that Bebe Bask is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.
- Faulty or damaged items can be returned by following the above process. Please contact email@example.com
Please note, shipping costs, sale are non-refundable.